Returns & Exchanges

We want you to love your clean home journey, which is why we offer a 60-day money-back guarantee on all Branch Basics products. If you are not completely satisfied with your purchase, we are happy to assist you with a return or exchange to ensure you find the right fit for your needs.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and shipping zip code to start the process.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring all bottles are tightly sealed to prevent leaks during transit.

• 3.
  Print and Attach Label

  Download your prepaid shipping label from the portal, print it out, and affix it clearly to the outside of your return box.

• 4.
  Drop Off and Refund

  Hand your package to the designated carrier; once received at our warehouse, your refund will be processed within 5-7 business days.